Privacy Policy
At Scrum Coffee, your trust means as much to us as your morning cup. This Privacy Policy explains what information we collect, how we use it, and the rights you have under applicable Pakistani law. By visiting our café, using our website, ordering through WhatsApp, or placing an order with us, you agree to the practices described here.
We’ve kept this policy clear and straightforward. If anything is unclear, please contact us using the details provided below.
Last Updated: 23/06/2026
Who We Are
In this Privacy Policy, “Scrum Coffee,” “we,” “us,” and “our” refer to the business operating under the Scrum Coffee brand in Lahore, Pakistan. We are responsible for the personal information you share with us in our café, through our website, and via WhatsApp.
The Information We Collect
We only collect information that is necessary to provide our products and services. Depending on how you interact with us, we may collect:
Personal Information
- Your name when placing an order, making a reservation, submitting a pre-order, or contacting us.
- Your phone number and WhatsApp details to confirm orders, provide updates, respond to enquiries, and facilitate WhatsApp orders.
Transaction Information
- Details of products purchased, order history, and payment-related records required to process transactions and maintain business records.
CCTV Footage
- For the safety and security of our customers, employees, and premises, CCTV cameras may operate within our café. Footage may be recorded while you are on our premises.
We do not intentionally collect unnecessary personal information or sensitive data beyond what is reasonably required to provide our services.
How We Use Your Information
We use your information to:
- Process, confirm, and fulfil orders, including those placed through WhatsApp.
- Manage reservations, pre-orders, and special requests.
- Process payments and maintain transaction records.
- Respond to enquiries, feedback, and complaints.
- Protect the safety and security of our customers, staff, and premises through CCTV monitoring.
- Improve our products, services, customer experience, and business operations.
- Comply with legal, tax, accounting, and regulatory obligations.
We Do Not Sell Your Information
We do not sell, rent, lease, or trade your personal information to third parties.
We may share limited information with trusted service providers, such as payment processors, delivery partners, or professional advisors, only when necessary to operate our business and serve you effectively.
We may also disclose information where required by law, regulation, legal process, or governmental authority.
Keeping Your Information Safe
We take reasonable administrative, technical, and organisational measures to protect your information from unauthorised access, disclosure, misuse, alteration, or loss.
Access to customer information and CCTV footage is restricted to authorised personnel only.
While no method of transmission or storage can be guaranteed to be completely secure, we continuously work to safeguard the information entrusted to us.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, maintain business records, and comply with legal or regulatory requirements.
CCTV footage is retained for a limited period and is then securely deleted or overwritten unless it is required for a specific legal, security, or investigative purpose.
Your Rights
Subject to applicable laws, you may have the right to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information that is no longer required for legitimate business or legal purposes.
- Raise concerns regarding the way your information is handled.
To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
Our services are intended for adults and general consumers. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove the information where appropriate.
Changes to This Privacy Policy
Scrum Coffee reserves the right to update or amend this Privacy Policy from time to time. Any changes will be reflected on this page and indicated by the updated revision date above.
By continuing to use our website, services, or premises after any updates are published, you acknowledge the revised Privacy Policy.
Getting In Touch
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Phone / WhatsApp: +92 322 3021999
Email: Hello@scrumcoffee.com
Location: Lahore, Pakistan